Cookie policy


1. What is a Cookie?

Cookies or data storage and retrieval devices are files sent by a website to users’ browsers that are automatically stored on their devices so that the website is able to check users’ previous browsing habits and “recognize them”.

Cookies are able to remember other kinds of personal information, such as a user’s password so that it does not have to be entered each time a website is visited, or user preferences as regards the configuration of a website (language, screen resolution, among others).

Cookies are essential for the Internet to work properly, as well as having many advantages in the provision of interactive services as they make browsing and using the Website easier. Cookies cannot harm your devices, and while they are enabled they help identify and solve errors.

In short, a cookie is simply a set of data about browsing habits that is stored on a user’s device and that websites detect and recognize so that they are able to “remember” that user’s browsing habits.

Please note that not all cookies imply a processing of personal data and, in the event of processing of such data, we will carry the processing according to our General Privacy Policy.

More information about the cookies used on the website is provided below.

This website uses own cookies, with the aim of improving the browsing experience of its users.

The following applications are used to obtain this information.


2. Strictly necessary cookies

These are technical cookies which are necessary for the website to run properly and cannot be disabled on our systems. Generally, these are only set in response to actions taken by you that amount to a request for services, such as setting your privacy preferences, logging in or completing forms.

Name Cookie Purpose Purpose
CookieConsent Strictly necessary cookie Stores the user's cookie consent status for the current domain. 1 year
asi:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
aui:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
config:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
di:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
ms:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
pfi:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
pfi:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
rt:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years
ui:fluidrae-268d3ec8c8444ac HTML webchat.helpshift.com 2 years

3. Marketing cookies

These cookies collect information regarding your behavior by observing your browsing habits (i.e. websites visited) which allows us to profiling and thus display ads based on your interests so that are appealing to you in accordance to your preferences.

Name Cookie Purpose Duration
_ga Marketing Cookie Used to send data to Google Analytics about the visitor's device and behavior. Tracks visitor across devices and marketing channels. 2 years
_ga_# Marketing Cookie Used to send data to Google Analytics about the visitor's device and behavior. Tracks visitor across devices and marketing channels. 2 years

4. International transfers

Please note that the use of cookies, depending on your settings, may involve a transfer of data outside the European Economic Area, to the United States, pursuant to Article 45 of the European Data Protection Regulation. This third country has an adequacy decision and related third parties are certified under the new privacy framework. For more information, please consult the following link: https://commission.europa.eu/document/fa09cbad-dd7d-4684-ae60-be03fcb0fddf_en https://commission.europa.eu/document/fa09cbad-dd7d-4684-ae60-be03fcb0fddf_en


5. Cookies settings

You can set up cookies through the cookie Consent Management Platform on this Policy, through your browser and also through the websites of those third parties that install cookies on your device.

5.1 Disabling Cookies through this Policy

You may give or revoke your consent regarding the type of cookies used, through the cookie Consent Management Platform.

5.2 Disabling Cookies through your web browser

All Internet browsers allow users to restrict the behavior of a cookie or even disable cookies by modifying the browser settings or options. The steps to do this are different for each browser. Specific instructions can be found in the help menu of your browser.

Depending on the browser used, the user can enable any of the following options to limit the scope of the cookies installed or the way they are executed:

  • - The private browsing option so that browser history, website passwords, cookies and other information about the websites visited are not stored.
  • - The "do not track" feature, whereby the browser requests that websites visited do not track your browsing habits, for example to display advertising that may be of interest to you on the websites you visit.

Please note that if you disable these aforementioned cookies we cannot know what you like or dislike about our pages and it will be difficult for us to improve your user experience on this Website.


6. Further information and exercising your rights

Without prejudice to the offered possibilities of setting up cookies, as well as the different mechanisms for managing those cookies available in this Policy, if you have any questions regarding the processing of your personal data or you wish to exercise your rights, please check our General Privacy Policy for further information.